Call Centre Assistant

Job No: VIN951

Location: Kingswood

Employment Status: Part-time 35 hours per week; part-time

No. of Vacancies: 1

Closing Date: 10 Jun 2018 AEST

• Permanent, part-time 35 hours per week to be worked 5 days (Monday to Friday)
• Based at Kingswood Distribution Centre
• Care Services Collective Agreement, CAE Level 2, $25.53 per hour
• Small friendly team

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

The Parramatta Call Centre provides a booking service for the wider community to arrange collection of their quality donations, as well assist with the booking of client deliveries.

The Role

The Call Centre Assistant will receive and process inbound calls requesting for collection of furniture donations.  The key responsibilities of the role will include:

• Receiving and responding appropriately to phone calls and emails
• Interacting with internal and external stakeholders, including Society employees, clients, members and volunteers, in an appropriate and respectful fashion at all times
• Data entry
• Ensuring requests are actioned through Society processes and procedures in a timely manner.
• Recording and reporting on issues as required
• Maintaining appropriate records as required
• Maybe required to assist other departments with inbound phone calls
• Ad hoc functions in the Call Centre as required, including filing, scanning, photocopying and undertaking general office duties as appropriate
• Meeting goals/targets/objectives/standards set by Society Management if and when applicable
• Additional duties as required/directed

This role will report to the Recycling & Distribution Manager. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

• Previous call centre experience
• Good Interpersonal skills and organisational skills, including the capacity to prioritise tasks and meet strict timelines
• Good written and oral communication skills, including a demonstrated capacity to communicate with a range of internal and external stakeholders from a variety of backgrounds
• Good listening skills
• Typing skills with a high level of accuracy
• Demonstrated skills in MS Office programs, with the ability to use the internet effectively
• Ability to use office equipment including telephone, facsimiles, photocopiers, scanners and computer
• Professional and friendly team player
• Willingness to train as required
• Ability to work within the ethos of the St Vincent de Paul Society (a lay Catholic charitable organisation)

Come and join our team!

We believe our employees are key to our success and in return we offer:

• Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
• Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
• In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
• Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check.

If you have questions about this role, please email to hr@vinnies.org.au quoting job number and position title:  Call Centre Assistant (Kingswood) / VIN951.

Applications close at 11:30 pm on 10 June 2018

Please submit your application attaching your Resume.

Information on how to apply.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.