Team Leader - Case Management

Job No: VIN932
Location: Albury

  • Permanent, part-time 30 hours per week
  • Based in Albury, NSW
  • SCHCADS Level 5, hourly rates from $35.78
  • Driver Licence is required
  • Work with a small committed team; training and development opportunities are available

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.


About the Service

SVDP NSW Support Services provides support for people experiencing or at risk of homelessness in NSW. It is a Special Work of the St Vincent de Paul Society of NSW and is comprised of 15 plus different programs across the state. SVDP NSW Support Services cares for single men and women, women and children, two parent families, men with children and young men and women who are experiencing or at risk of homelessness. All our services provide case-management and advocacy for each client.

The Role

The Team Leader is primarily responsible for the effective coordination of case management services to male clients who are homeless or are at risk of homelessness.   The role will report to the Regional Manager - Supported Accommodation and Case Management and will build and maintain good relationships with external bodies that interact with Support Services and its clients.  Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • Qualifications in Social Work/Social Science/Community Welfare or other relevant field or equivalent work experience
  • Knowledge of case management principles especially trauma informed care practices
  • Possess good negotiation and conflict resolution skills
  • Experience in supervisory role and understanding of administrative, accountability and data management processes
  • Capacity to coordinate and project manage multiple projects
  • Good communication skills including negotiation and conflict resolution skills
  • Highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people
  • Demonstrated customer service skills
  • Knowledge of, and an ability to access, a range of relevant community resources, particularly in the areas of drug and alcohol rehabilitation, mental health, legal assistance, income support, employment service providers, training and accommodation
  • Demonstrated ability to work as part of a team and to work independently and unsupervised
  • An ability and commitment to maintain an ethical, non-judgmental, attitude towards clients and staff
  • Sound knowledge of WH&S legislation as it relates to the workplace
  • Understanding of child protection issues, legislation and requirements
  • Understanding of homelessness issues and its effects
  • Willingness to work within the ethos and vision of the St Vincent de Paul Society
  • Sound knowledge of the social, community and private rental housing market in NSW
  • Ability to use sound judgement and act appropriately in crisis and emergency situations
  • Demonstrated experience in managing a caseload and case planning, including people with complex and/or high-level needs
  • Current First Aid certificate
  • Current NSW driver’s licence
  • Proficiency with computers and industry-related software is required

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and Right to work in Australia check.

If you have questions about this role, please email to Natalie Prentice (Acting Regional Manager - Supported Accommodation and Case Management) quoting job number and position title: Team Leader - Case Management (Albury) / VIN932. 

 Applications close at 11:30 pm on 21 May 2018

Please submit your application attaching your Resume and your

responses to the Essential Criteria outlined in the Position Description.

Information on how to apply.


St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.







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