Crisis Response / After Hours Intake Worker

Job No: VIN915
Location: Como

You will be part of a vibrant team providing innovative responses to support women and children leaving domestic violence situations.  Make a real difference in the lives of some of the most vulnerable people in our community.  Learn new skills and contribute to the development of initiatives to improve the effectiveness of services within the community sector.

  • Maximum term until 30 June 2019 based in Como, NSW
  • Part-time, minimum of 7.5 hours per week
  • Shift work - evening and weekends including 8 hour sleepover shift
  • (SCHCADS) Award, transitional Level 4; hourly rates from $31.05
  • Current driver licence is required
  • The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW).
  • What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.



 About the Service

Sydney Archdiocese provides accommodation and case management support for people experiencing or at risk of homelessness in the Family & Community Services (FACS) districts of South Eastern Sydney, Inner West Sydney and South West Sydney.  The South Eastern Sydney Domestic Violence Response Enhancement service provides after hours intake and support for women with or without children who are leaving domestic/family violence situations.

 The Role

The Crisis Response / After Hours Intake Worker will process phone referrals and coordinate an effective response outside of normal business hours for women with or without children who are leaving domestic/family violence situations.  The role will also provide a variety of support to clients at the site, that is consistent with the Society’s Client Service Delivery Model (CSDM).  This role will report to the Senior Team Leader. Please click here for a copy of the Position Description.

To be successful in this role, you will need: 

  • Appropriate Diploma or currently undertaking tertiary study in a related field.
  • Understanding of the impact of domestic violence and associated issues.
  • Capacity to apply trauma informed care and culturally appropriate support practices.
  • Demonstrated ability to work as part of a team and to work independently and unsupervised.
  • Sound understanding of child protection issues, legislation and requirements.
  • Ability to use sound judgement and act appropriately in crisis and emergency situations.
  • Willingness to work sleepover shifts.
  • Current drivers licence
  • Willingness to work within the ethos and Mission Statement of the St Vincent de Paul Society and the Society’s Code of Conduct and ability to maintain an ethical, yet non-judgemental, attitude towards residents and staff, and a commitment to this.

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including a Police check, Working with Children check, Health Declaration and Entitlement to work in Australia check.

If you have questions about this role, please email to quoting job number and position title:  Crisis Response/After Hours Intake Worker (Como)/VIN915.


Applications close at 11:30 pm on 18 April 2018

Please submit your application attaching your Resume and your

responses to the Essential Criteria outlined in the Position Description.

Information on how to apply.


St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.






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