Client Service Officer (Community Hub)
Job No:
VIN794
Location:
Western Sydney, NSW
- Full-time, permanent position based at the Blacktown Community Hub
- Requires travel to other community hubs in Western Sydney
- Current NSW Driver Licence is required
- Hourly rates (SCHCADS/ Level 3) range from $27.26 to $29.24 depending on qualifications
About the Organisation
The St Vincent de Paul Society is a member and volunteer based organisation that has been assisting people experiencing disadvantage in NSW for more than 130 years. The St Vincent de Paul Society is a leading provider of community support services and has close to 100 Special Works across the State in the areas of homelessness, mental health, disability, financial counselling, supported accommodation, food provision, refugees and migrants and addiction counselling. Our work is funded by all levels of government, the generous support we receive from the community and our 250 Retail Centres across NSW.
The Society’s Mission, Vision, Aspiration, and Key Values http://www.vinnies.org.au/page/About/Mission__Vision .
Department Overview
The Parramatta Central Council of the St Vincent de Paul Society, NSW (PCC), covers a large area from Parramatta to Blackheath, Warragamba to Richmond taking in a number of Local Government areas. With as many as 100 cultures represented in the area, the demand for assistance is growing and diverse in nature. PCC is divided into 6 Regional Councils: 47 Conferences; 480 Conference members; 22 Vinnies Stores, 4 Special Works (including no interest loans, pathways to education, counselling, social work, advocacy and other programs) and over 1600 volunteers.
The Blacktown Community Hub is a client support centre and emergency food pantry (Monday – Friday) with trained volunteer reception, client support volunteers and members all trained to engage with people experiencing disadvantage and address requests for assistance.
About the Role
The Client Service Officer (CSO) acts as the first point of contact for people we assist. This initial point of engagement is done through the person-centred approach and is crucial to gaining their trust in providing us with information regarding their personal support needs. Assistance is provided by the CSO in the form of referrals to relevant internal and external services, advocacy and support, food assistance, assistance with bill payments. And more. You can find more information about this role in the Position Description.
What you need to be successful
- Certificate IV in Community Welfare, Counselling or related field
- Experience working with people from disadvantaged communities
- Awareness of common client presentations such as domestic violence, mental health, homelessness and drug and alcohol misuse.
- Proven communication and interpersonal skills
- Computer proficiency including Microsoft Office and database systems
- Effective time management and organisational skills
- Ability to work independently and as a team member
- Current NSW Driver Licence
- Current Working with Children Check and National Police Check or willingness to obtain
- Willingness to work within the ethos and mission of the Society
- Adhere to all Society WHS policies and procedures and meet WHS legal obligations
Employment Conditions
The conditions of employment are governed by the Social Community Home Care & Disability Services Award (SCHCADS). The position is classified as Level 3 (transitional) and hourly rate starts from $27.26 to $29.24 depending on qualifications/experience.
What we offer
- By joining one of Australia’s largest and leading charities, you will be working in an organisation which makes a real difference to people’s lives.
- The St Vincent de Paul Society NSW is proud to offer generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
- Training and development opportunities
Pre-employment Checks
Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks that include two (2) reference checks, a Health Declaration and National Criminal History Check. You will also be required to present evidence of right to work in Australia.
The Society are committed to being a Child Safe organisation. Prior to employment, you will be required to have a Working with Children Check, further information can be found in the Society’s commitment to Safeguarding Children & Young People .
How to Apply Online:
Applications will include the following:
- A cover letter with Claims to the Essential Criteria:
The claims to the essential criteria is an important part of your application. Please address the essential criteria by explaining how your skills, qualifications and experience meet them. The essential criteria can be found in the position description. Please also provide information about why you are applying for the role. - Current curriculum vitae: This will include your qualifications & trainings; work history with a brief description of duties for each role; Referees - at least two (2) e.g. persons you report to who can comment on your work experience. Please provide name and contact details (work and mobile phone numbers; email address). Or please be prepared to provide details when requested.
To apply online, follow the prompts below - answer the questions and attach your documents. (Note: We do not accept applications sent by email.)
If you have questions about this role, please email to Kate Whiteley (Community Service Manager) kate.whiteley@vinnies.org.au, with email subject line: Client Service Officer (Community Hub)/VIN799. Questions about the application process, email to hr@vinnies.org.au.
Applications close at 11:30 pm on 30 January 2018
St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer.
The Society is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.