Advocacy and Referral Officer

Job No: VIN792
Location: Mount Druitt, NSW

  • Full-time 38 hours per week
  • Based at Caroline Chisholm Centre for Social Justice, Mount Druitt NSW
  • Hourly rate range starts from $27.26 (SCHCADS, Level 3)

About the Organisation

The St Vincent de Paul Society is a member and volunteer based organisation that has been assisting people experiencing disadvantage in NSW for more than 130 years. The St Vincent de Paul Society is a leading provider of community support services and has close to 100 Special Works across the State in the areas of homelessness, mental health, disability, financial counselling, supported accommodation, food provision, refugees and migrants and addiction counselling.  Our work is funded by all levels of government, the generous support we receive from the community and our 250 Retail Centres across NSW.

The Society’s Mission, Vision, Aspiration, and Key Values .

Department Overview

The Caroline Chisholm Centre for Social Justice is an emergency relief, assessment and referral service (Monday – Friday from 9am – 3pm), offering a range of support and services to the people in the Mt Druitt region and larger community. The Centre aims to support people to avoid becoming homeless and achieve stability in their lives.

About the Role                                   

The Advocacy and Referral Officer is part of a multidisciplinary team that supports community members who are experiencing disadvantage and are unable to access resources that could help them improve their quality of life.  The role will primarily provide non-legal advocacy and referral support, as well as deliver service based and community activities.  Your ability to maintain strong community networks is vital to gaining equitable and diverse engagement opportunities for the people we assist.  Seeing the positive result of your efforts in helping people improve their quality of life will be a great reward.  You can find more information about this role in the position description.

What you need

  • Minimum Cert IV in Community Services or relevant field, and minimum three years employment in community services sector role.
  • Demonstrated awareness of complex support needs including cognitive disability, family and domestic violence issues, mental health and substance abuse presentations.
  • Demonstrated ability to develop and maintain positive relationships with key stakeholders when supporting community members to overcome barriers and have their rights upheld in the community.
  • Demonstrated skills in the provision of person centred support.
  • Excellent communication and interpersonal skills
  • Demonstrated understanding of the not for profit sector
  • Ability to work as part of a multi-disciplinary team.
  • Driver’s Licence

What we offer

  • By joining one of Australia’s largest and leading charities, you will be working in an organisation which makes a real difference to people’s lives.
  • The St Vincent de Paul Society NSW is proud to offer generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • Training and development opportunities

Employment Conditions

The conditions of employment are governed by the Social Community Home Care & Disability Services Award (SCHCADS). The position is classified as Level 3 (transitional) and hourly rate range from $27.26.

Pre-employment Clearances

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks that include two (2) reference checks, a Health Declaration and National Criminal History Check. You will also be required to present evidence of right to work in Australia.

The Society are committed to being a Child Safe organisation. Prior to employment, you will be required to have a Working with Children Check, further information can be found in the Society’s commitment to Safeguarding Children & Young People  .

How to Apply Online:  

Applications will include the following:

  • Claims to the Essential Criteria in the cover letter: 
    Please address the Essential Criteria by explaining how your skills, qualifications and experience meet them.  Please also provide information about why you are applying for the role.

  • Current curriculum vitae: This will include your qualifications & trainings; work history with a brief description of duties for each role; Referees - at least two (2) e.g. persons you report to who can comment on your work experience. Please provide name and contact details (work and mobile phone numbers; email address).  Or please be prepared to provide details when requested.

To apply online, follow the prompts below - answer the questions and attach your documents.  (Note:  We do not accept applications sent by email.)

If you have questions about this role, please email to Brigitte Lees (Service Manager - Caroline Chisholm Centre) , with email subject line Advocacy and Referral Officer (Caroline Chisholm Centre) / VIN792.  Questions about the application process, email to

 Applications close at 11:30 pm on 28 January 2018

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer.

The Society is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.


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