Care Coordination Team Leader

Job No: VIN1015
Location: Newcastle, travel to Hunter New England and Central Coast

  • Maximum Term Contract until June 2021
  • Full time 38 hours per week
  • Based at Newcastle, requires travel to Hunter New England and Central Coast to meet the needs of the program
  • SCHCADS Award Level 6, hourly rates range from $39.28 to $40.99 depending on qualifications/experience
  • Drivers Licence required

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.



 About the Service

The Continuing and Coordinated Care Program is a brand new program and model of care that will provide Coordination of Care and Continuity of Care for persons in NSW experiencing AOD use issues in conjunction with other areas of complex support need. The Program will support people who are experiencing barriers in accessing or remaining connected to services because of substance use disorder and/or experience difficulties accessing substance use treatment due to other co-occurring needs. 

 The Role

The Care Coordination Team Leader is responsible for leading small teams of Care Coordinators in their designated region under the direction of the Senior Program Manager. The Team Leader will be responsible for ensuring those supported by the program receive the care they require and want through direct delivery of support, ensuring care provided by different organisations and services is coordinated and ensuring continuity of care when a person moves from receiving support from one program or service to another. 

The key responsibilities of the role will include:

  • Lead staff to ensure high quality, evidence based treatment and care work

  • Support the Senior Program Manager in the development, implementation, maintenance and review of the Care Coordination Mode of Care that articulates to the Alcohol and Other Drugs Model of Care, the Program Logic and to the Support Services Theory of Change

  • Ensure community based care and support work is delivered by the team using a holistic, pastoral, and human centred approach

  • Line manage and support Care Coordinators-including professional development and performance, Stronger Together plans, appropriate supervision, evidence informed practice

This role will report to the Senior Program Manager-Care Coordination. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • A relevant tertiary qualification or VET sector and significant relevant experience

  • Demonstrated extensive experience in managing a case load and case planning, including with persons with complex needs (e.g. co-occuring drug and alcohol issues along with homelessness, mental health, contact with criminal justice system).

  • Demonstrated ability and/or capacity to manage and lead small groups of staff

  • Demonstrated ability to work therapeutically with clients (e.g. provide therapeutic interventions)

  • Demonstrated high level networking and community care coordination skills, particularly in the relevant region

  • Knowledge of, and an ability to access, a range of relevant community resources.

  • Willingness to work within the values and ethos of the St Vincent de Paul Society and NSW Support Services

  • Basic computer literacy skills including experience in computerised data collection.

  • A current, unencumbered Drivers Licence.

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 

  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.

  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.

  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check.

If you have questions about this role, please email Senior Operations Manager David Kelly <> quoting Care Coordination Team Leader Newcastle/VIN1015. 


Applications close at 11:30 pm on 22 July, 2018.

Please submit your application attaching your Resume including your

responses to the Essential Criteria outlined in the attached Position Description.

Information on how to apply.


St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.






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