Intake Administration Officer (Wickham)

Job No: VIN847
Location: Wickham, NSW

  • Maximum term 6 months
  • Part-time, 30.4 hours per week
  • Based at Matthew Talbot Centre in Wickham, NSW

About the Organisation

The St Vincent de Paul Society is a member and volunteer based organisation that has been assisting people experiencing disadvantage in NSW for more than 130 years. The St Vincent de Paul Society is a leading provider of community support services and has close to 100 Special Works across the State in the areas of homelessness, mental health, disability, financial counselling, supported accommodation, food provision, refugees and migrants and addiction counselling.  Our work is funded by all levels of government, the generous support we receive from the community and our 250 Retail Centres across NSW.

The Society’s Mission, Vision, Aspiration, and Key Values http://www.vinnies.org.au/page/About/Mission__Vision .

Department Overview

The Matthew Talbot Centre Newcastle is responsible for providing client centred homelessness support service to men with complex needs, rough sleepers, Aboriginal men, men with families, and men exiting institutions. The support services include prevention and early intervention, rapid rehousing, crisis and transition responses, and intensive responses for men (with or without accompanying children)  The support service operates across the City of Newcastle and Lake Macquarie Local Government areas.

About the Role            

The Intake Administration Officer will perform general administration duties that include looking after the reception area and coordinating the Centre's room booking system for individuals and community groups.  The role will be the first point of contact for homeless men accessing the services at Matthew Talbot Centre.  The Intake Administration Officer will aim to build and maintain positive communication with all clients seeking support services and with community members.  Read more about this role.

What you need

  • Minimum Cert IV in relevant field
  • Demonstrate proficient knowledge and experience in office administration.
  • Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings
  • Willingness to work within the ethos and Mission Statement of the St Vincent de Paul Society and the Society’s Code of Conduct, and ability to maintain an ethical, yet non-judgmental, attitude
  • towards residents and staff, and a commitment to this.
  • Proven organisational skills and the ability to prioritise work/client referrals including people with complex and/or high-level needs,
  • Demonstrated ability to work as part of a team and to work independently and unsupervised.
  • Sound knowledge of WH&S legislation as it relates to the workplace.
  • Ability to use client data base and Microsoft Office packages such as Word, Excel, Outlook

What we offer

  • By joining one of Australia’s largest and leading charities, you will be working in an organisation which makes a real difference to people’s lives.
  • The St Vincent de Paul Society NSW is proud to offer generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • Training and development opportunities

Employment Conditions

The conditions of employment are governed by the Social Community Home Care & Disability Industry (SCHCADS). The position is classified as Level 3 (transitional) and hourly rate range from $27.26 to $29.24 depending on qualifications.

Pre-employment Clearances

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks that include two (2) reference checks, a Health Declaration and National Criminal History Check. You will also be required to present evidence of right to work in Australia.

The Society is committed to being a Child Safe organisation. Prior to employment, you will be required to have a Working with Children Check, further information can be found in the Society’s commitment to Safeguarding Children & Young People 

How to Apply Online:  

 Applications will include the following:

  • A cover letter with Claims to the Essential Criteria
    The claims to the essential criteria is an important part of your application. Please address the Essential Criteria by explaining how your skills, qualifications and experience meet them.  Please also provide information on why you are applying for this role.

  • Current curriculum vitae: This will include your qualifications & trainings; work history with a brief description of duties for each role; Referees - at least two (2) e.g. persons you report to who can comment on your work experience. Please provide name and contact details (work and mobile phone numbers; email address).  Or please be prepared to provide details when requested.

To apply online, follow the prompts below - answer the questions and attach your documents.  (Note: We do not accept applications sent by email.)

If you have questions about the role, please email to hr@vinnies.org.au , with email subject line:  Intake Administration Officer (Wickham) / VIN847.

 Applications close on at 11:30 pm on 5 March 2018

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer.

The Society is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

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