Case Worker - Fred's Place

Job No: VIN2135
Location: Tweed Heads

  • Permanent part-time role 35 hours per week
  • Based in Tweed Heads, NSW
  • SCHCADS Award - Level 4, hourly rates range from $36.62 - $39.52 depending on qualifications and experience


What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hand up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.



Directorate Overview

This position is in the Vinnies Services directorate. The Vinnies Services directorate provides a range of evidence-based services and programs that support men, women and children experiencing poverty or disadvantage to rebuild their lives. 

Fred’s Place operates as a daytime homeless care and support service (with no on-site accommodation) for people experiencing or at risk of homelessness in the Tweed Heads region. It provides a range of intervention and prevention services from basic personal needs to a range of integrated professional ‘in house’ support services and/or outreach services as ne- Behaviour Management is responsible for monitoring and managing the behaviour of clients accessing Fred’s Place. 

The Role

The Case Worker will provide case work support to people accessing Vinnies homelessness and housing services.  The Case Worker's role involves engaging with rough sleepers or those who are at risk of homelessness and offering them support in a respectful, non-judgmental and inclusive manner.

Role responsibilities include:

  • conducting initial intakes and assessments
  • developing case plans with the active participation of the clients, ensuring that ongoing support and monitoring are provided in order to achieve case plan goals
  • referring clients to appropriate external services such as those that provide life skill and educational programs
  • undertaking home visits, advocating on behalf of the clients where required, and supervising client activities
  • maintaining accurate and up-to-date client records and case notes.

This role will report to the Team Leader.  Please click here for a copy of the position description where you can view the full list of accountabilities and responsibilities.

To be successful in this role, you will need: 

  • Minimum TAFE Certificate IV or currently undertaking tertiary study, in welfare or related field
  • Previous experience providing support to marginalised and vulnerable people support to homeless persons
  • Demonstrated knowledge of issues relating to homelessness including but not limited to family breakdown, mental illness, drug, alcohol and gambling addictions
  • Demonstrated awareness of appropriate local community support services for homeless clients, including government agencies and NGO’s, and the capacity to build and maintain strong relationships with such service providers
  • Excellent written and oral communication skills
  • Sound computer skills
  • Ability to work independently and as part of a team
  • Awareness and understanding of the Work Health and Safety legislation and a commitment to promoting safe work practices
  • Ability to use sound judgement and act appropriately in crisis and emergency situations
  • NSW driver licence

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide potential to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Alysia Hopkins (Service Manager),  quoting: Case Worker - Fred's Place/ VIN2135

Please click here for Information on how to apply. 

Applications close at 11:00 pm on 27 January 2021

Please submit your application attaching your Resume and a cover letter with your responses to the Role-specific Criteria outlined in the attached Position Description.


St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.







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